Karen Thorburn Photography’s returns policy does not affect your statutory rights.
Items returned within the seven working day cooling-off period
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on the part of Karen Thorburn Photography, it will refund the cost of the item and the cost of delivering the item to you.
Please contact Karen Thorburn Photography within seven working days of the day the item was delivered, stating your name and address, the invoice number, and the item(s) you wish to return. Please do not return any item(s) to Karen Thorburn Photography before contacting its office.
Karen Thorburn Photography will not refund your costs in returning the item to Karen Thorburn Photography unless you are returning the item because of an error on the part of Karen Thorburn Photography. Any item returned must be packed in its original packaging.
Please be aware that you will be responsible for returning the item to Karen Thorburn Photography unless it delivered the item to you in error, or if the item is damaged. To ensure safe return of the item to Karen Thorburn Photography, it may, at your request, arrange for collection from your address at your cost. In this instance, once Karen Thorburn Photography’s courier has collected the item, Karen Thorburn Photography will assume the responsibility for its safe return to Karen Thorburn Photography and therefore this method of return is recommended. When you contact Karen Thorburn Photography to inform it of your wish to return the item, it will provide a quotation for the collection and, where appropriate, take payment by credit or debit card via bank transfer or Paypal.
If you wish to use your own method of return, this must be agreed with Karen Thorburn Photography before you proceed.
On receipt of your item at Karen Thorburn Photography’s office, subject to it fulfilling the criteria stated above, Karen Thorburn Photography will refund the item and delivery charge to your bank or Paypal account.
Items returned because they are incorrect or damaged
If you are returning an item because of an error on the part of Karen Thorburn Photography or because the item is damaged, Karen Thorburn Photography will arrange for the collection of the incorrect or damaged item and organise for a replacement to be sent to you at Karen Thorburn Photography’s cost.
Please contact Karen Thorburn Photography’s office by e-mail within seven working days of the day the item was delivered stating your name and address, the invoice number, the item(s) you wish to return, and whether the item(s) was/were sent in error or has/have been damaged in transit. Please do not return any items to Karen Thorburn Photography at your own expense. Karen Thorburn Photography will arrange with you a convenient day to collect the incorrect/damaged item(s). Any item(s) returned must be packed in its/their original packaging.
The delivery of the correct item or replacement for a damaged item will be dispatched to you as soon as possible and will be arranged with you by e-mail.
© Karen Thorburn
Tel: +44 (0)7761985752